Information Systems Services (ISS) is seeking a talented and enthusiastic Senior AV/IT Engineer (Teaching and Events) to join our Campus IT team within Service Management and Delivery Section.  The role is primarily based on the Lancaster University Bailrigg campus.

As a Senior AV/IT Engineer (Teaching and Events), you will be part of a specialist team providing second-line support for the University's IT and audio-visual services, with a particular focus on teaching spaces, event venues and conference facilities. You will support the delivery of key University events and work closely with internal colleagues, external suppliers and contractors to implement and commission technical solutions as part of teaching space upgrades, refurbishments and new installations. The role encompasses a broad range of technologies, including IT infrastructure, audio systems, video collaboration solutions and presentation technologies, ensuring high-quality experiences for staff, students and visitors.

You must have experience of working in a team-based IT service environment as well as experience of PC and AV systems. You will combine your Audio Visual, IT and problem-solving skills with a strong user-focus to ensure excellent service to the user community. 

Why Join Us?

If you are passionate about technology, thrive in a hands-on technical environment and want to help deliver outstanding experiences for students, staff and visitors, we would love to hear from you.

We are committed to creating a supportive, inclusive and collaborative community. We work together to deliver positive change and provide an outstanding experience for our students and staff.

Applications

Please use your application to provide evidence of your experience aligning to the person specification and Job description. Apply at the link below and please include a CV and covering letter. 

Applicants wishing to consider the Skilled Worker Route should ensure they meet the points requirement before applying. Further information can be found on the UK Visas and Immigration website.

Information Systems Services (ISS) is looking to appoint an enthusiastic IT Engineer to join the Campus IT Engineer team, supporting IT Services at Lancaster University. This is a full-time, fixed-term role until 28th May 2028. 

As an IT Engineer, you will join a faculty-based team providing second-line technical support to users of the University’s IT services. In this role, you will offer both on-site and remote technical support to end users. Utilising ITIL-based processes to handle incidents and service requests, you will tackle a wide range of technical challenges, provide advice, and perform preventative maintenance to support the University’s teaching, research, and administrative functions. This includes collaborating with our AV services team to support IT and audio-visual equipment in various learning spaces. Additionally, you will work with the broader teams in ISS to help support the delivery of new and existing services. 

Experience of working in a team-based IT service environment, as well as knowledge of PC and Audio-Visual systems in use at Higher Education or equivalent establishments will be advantageous. You will combine your IT and problem-solving skills with a strong user-focus to ensure an excellent service to the user community.    

This post will be based at Lancaster University bailrigg campus,working normal business hours. However on occasion there will be opportunities to undertake paid work outside those hours. The successful candidate will be offered the opportunity to undertake a variety of training options. 

We are an accredited Athena SWAN institution. Our multi-faith Chaplaincy Centre is a welcoming place for people of all faiths and none. We welcome applications from people in all diversity groups.    

Candidates should contact Rob Griffiths (r.griffiths@lancaster.ac.uk), Campus IT Service Delivery Manager, for any questions or informal discussion about the role.

Please apply via the link below. Please include a C.V. and Covering letter outlining your suitability for the role.

Please note that this position is not eligible for sponsorship under the Skilled Worker visa route. Applicants will therefore need to already hold, or be able to demonstrate, the appropriate right to work in the UK for the duration of the role.